Charter Bank

1010 West Clairemont Ave
Eau Claire, WI 54701


(715) 832-4254

Toll Free

(800) 471-4510


Mon-Fri: 9am - 5pm
Sat: 9am - 12pm


Mon-Fri: 7:30am - 6pm
Sat: 8:30am - 12pm



Latest News

  • Banking at your fingertips!

    Bank right from your smartphone or iPad with our mobile banking app!
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  • Charter Bank named one of the Best Banks to Work For

    Read the press release
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  • Rates

    Charter Bank offers above-market savings rates.
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  • Local Decisions by Local People

    Visit with one of our lenders to see how we can help with your business loan needs.
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  • Business Services

    We have the tools and resources for any size business!
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Mobile Banking

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Banking in the palm of your hand!

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Sign up for text alerts

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You can receive debit card transaction and account activity alerts right to your mobile device.

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Charter Bankís Debit Card is your checkbook and ATM card all rolled into one.

  • No checkbook to carry
  • Use anywhere MasterCard is accepted
  • Sale amount automatically deducted from your checking account
  • No waiting for check approval
  • Convenient and easy to use

As an ATM card, it works instantly at ATM machines throughout the world. As a debit card, it can be used for purchases everywhere MasterCard is accepted.

Set up your debit card and cell phone number to receive account activity alerts!

Each debit card you set up will receive alerts for:

·†††††††† International transactions

·†††††††† Fuel transactions

·†††††††† Purchases over $100

·†††††††† Three or more transactions in a 24 hour period

·†††††††† Transactions made without the card present

·†††††††† Out of home state transactions

·†††††††† Declined authorizations

Based on research, these alerts are the most common to have the potential for fraud.

Donít worry, if a transaction you conduct hits one or more of these guidelines, you will only receive one text message.

If you receive an alert for a transaction you conducted and know it is not fraudulent, simply do nothing.

If you receive an alert for a transaction you did not conduct, reply to the message with the unauthorized code provided in the original text message.

or read our FAQ's about Debit Card Alerts††

Fee free ATMs are now easier to find with an app on your phone!

Consumers looking to withdraw their money from an ATM without paying extra fees now have an easy way to find surcharge-free machines anywhere in Wisconsin and Minnesota.

The ATM Access network (operated by Community Bankers of Wisconsin) now has an app that you can download directly to your smart phone. This app opens a map so that you can quickly find the surcharge-free ATMs closest to your current location. It also allows you to plan ahead by entering the name of a city which will bring up the nearest ATM Access locations in that city.

By using the ATMs in the ATM Access network, you will not be charged a fee from the ATM or Charter Bank meaning that you can access your money with any additional costs.

Charter Bank also offers a basic ATM Card that can be used for cash withdrawals, balance inquiries, deposits and funds transfers at ATM machines.

ATM withdrawals are free at any Charter Bank ATM and at any Access Cash ATM.

ATM cards are the property of Charter Bank. Application is subject to approval.

Need to activate your debit card?

Simply call our Telephone Banking service at 715-832-6299 and select option 8. You can also use this service to immediately report your card missing or to place a re-order if your card is damaged. To ensure proper processing, please also contact our Deposit Operations staff during regular business hours so we can be sure your card is processed in a timely manner.

If you need to report your card lost or stolen, or suspect fraud:

Please call Charter Bank Deposit Operations during regular business hours: 715-832-4254.

Please call the Fraud Hotline after business hours: 866-546-8273.

For more detailed information contact Charter Bank.