Charter Bank

1010 West Clairemont Ave
Eau Claire, WI 54701


(715) 832-4254

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(800) 471-4510


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Sat: 8:30am - 12pm



Charter Bank Chronicle Newsletter

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Each quarter we send out a newsletter to our customers, packed with great information. Here are the highlights from our latest issue, and a few previous editions. Enjoy!


Winter 2015 Edition:


 Green Banking


Saving the Environment as You Save and Borrow Money

You're probably already recycling paper, glass and plastic. But did you know you also may be able to help save the environment as you do your banking? Here are options that may be available from your bank.

Paperless statements. Receiving monthly bank statements and credit card bills electronically instead of in the mail can save a lot of trees, "particularly when inserts and envelopes are factored in," said Luke W. Reynolds, Chief of the FDIC's Community Affairs Outreach Section. But because old statements may prove helpful during tax time or help substantiate a previous transaction, find out how long electronic statements will be available online to view and perhaps download to your computer. Learn more about our eStatements!

Electronic banking and bill payments. This includes conducting transactions over the Internet, via a debit or credit card, or using your telephone or cell phone instead of writing and mailing checks. But make sure you know what fees may be assessed for using these options. Also be careful to record electronic withdrawals in your checkbook, so you don't inadvertently overdraw your account. Check out our Online Banking features.

Automatic withdrawals and deposits. You may be able to pay utility bills and other routine, recurring transactions by having the funds automatically withdrawn from your checking account or charged to your credit card before the due date.

Buy less, save more. For example, consider new ways to reuse or borrow items instead of buying new ones.

Provided by: FDIC Consumer News


Effective Problem Solving

What is the biggest problem we have in business today? Lack of capital and resources? Uncertain markets and currencies? Sometimes it seems that the most significant problem we face today is too many people who find problems. They are called "problem identifiers," or complainers.

Unfortunately this is seen in conversations online, among friends in coffee shops and even casually by someone on the phone.

What people need to offer, however, is a clear, reasonable and responsible solution.

1. Determine the scope of the problem.  If the problem is something that is out of your control, such as international monetary policy or traffic lights. Focus on the issues you have some control over and can make an impact toward changing.

2. Stay objective. When approaching an issue, try to leave your ego and biases aside. Examine the problem from an objective point of view, considering the pros and cons as well as all views of other parties affected by it.

3. Ask questions. Problems are often rooted in miscommunication. Before you jump all over an issue, ask questions -- many of them -- and determine if you simply may have misunderstood the problem at hand.

4. Get to the root problem. If you are asking the right questions of the right people, and examining a problem objectively, there is a very good chance that the issue you have identified is more a symptom of a much more significant problem. Dig deep and find the root problem first, then begin making a list of actions you can take to resolve it.

5. Narrow your options. Coming up with countless solutions to a problem can be easy, especially if you are trying to hedge your bet. But risk takers donít hedge. They leverage the resources available to them -- their experiences and networks -- and narrow their solutions down to a top choice.

6. Frame the problem in the form of a solution. The difference between someone who leads teams in finding solutions and those that are just complaining is the ability to phrase a problem as a simple and obvious action. 
Peter Gasca, Contributor,


Person to Person Payments

Paying your friends, babysitter, or whomever is now easier than ever with Person to Person payments!

Simply set up the person you want to pay while you are in your Bill Pay account or use the P2P icon in your Charter Bank mobile banking app. You can set up a person to pay even if you don't have their bank account information. After you set them up, a simple email confirmation will be sent to the person and the rest of the process is easy!

With either process, the screens will walk you through the steps and you can start paying people immediately!


Phishing Scams: The New Wave

There are numerous ways identity thieves try to obtain information. One way is, and seems to always be through the use of email. There have been numerous styles of emails that criminals try as a way to get people to click on a fraudulent link or obtain personal information. These attempts have been on the rise again lately. Some of these scams are simple to avoid simply by not clicking the links or opening the attachments with the email. "These messages are designed to reach as many potential victims as possible," said Attorney General Lawrence Wasden. "The senders do not know anything about you or your card. Many people who have received the messages do not have accounts with the bank or credit union purportedly sending the message."

As a reminder for emails you receive regarding bank information, Wasden asks that "Your bank will never contact you to ask for your account number. Your bank already knows your account number. These messages are 'phishing' attempts by people trying to steal your account information so they can steal your money." When in doubt, go to another source to find the organizationís contact information so you can independently confirm the validity of the request. In the past, even the Federal Deposit Insurance Corp. alerted consumers about a phishing scheme that was targeting consumers under the veil of the FDIC. This is further confirmation that no organization is exempt from the possibility of being referenced to try and scam consumers.
Phishing attacks are on the rise, and financial-services are more often than not the target.

Dave Jevans, head of the Anti-Phishing Working Group, a global consortium of IT leaders aimed at stunting the rapid growth of online attacks, says banks and credit unions need to brace themselves for more attacks aimed at customers, members and institution employees.
"Banks and their customers are among the biggest targets of phishing and spear-phishing," said Dave Jevans, head of the Anti-Phishing Working Group. "Banks represent about 55 percent of phishing attacks, and payment services such as PayPal are 25 percent. So, 80 percent of all phishing is targeted at banks and payment services." And that should be alarming.
According to a June APWG survey, about one-third of the survey's 270 respondents said they had been repeat victims of phishing attacks. Website security vulnerabilities were cited as being the most common gaps cybercriminals abused.

Certain types of phishing or vishing attacks will spike, once a phishing "crew" or ring identifies a method that is met with success. "It's just the natural evolution for phishing," Corman says. With targeted attacks, once a scheme is deemed successful, fraudsters exploit it.
"There has been a trend toward much more targeted attacks; not to specific individuals in an organization, but targeting more specific companies, like a specific bank," Corman says. "And the AV [anti-virus] guys can't keep up. It's a customized malware, and that's not something Anti-Virus software can easily fight."
So as you review your emails, we urge you to use extra caution when opening them or clicking links. If you have an inkling that something seems off, it probably is. We recommend opening a new browser and typing in the web address referenced in the email to confirm its legitimacy instead of clicking the link provided in an email. If you arenít expecting a package to be delivered, think twice about clicking a tracking number link. If someone wants to share photos via a website, be sure itís from a trusted source and ask yourself if this is the normal way that this person usually shares photos.
With these tips, and your gut feelings, you can help prevent unwanted viruses and the compromise of your information.
Bank Info Security, Tracy Kitten, Managing Editor



Past Newsletters:

Spring 2015

January 2015

Winter 2014